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Returning Quality Customers Math
Jim Stein
Quality Customers fuel your company with an ongoing flow of good-margin work. Local companies tend to either have customers/patients who Return for Service one or more times per year (auto repair shops, dentists) or Big Ticket/One-Time customers/patients who won’t need the service again or won’t for many years (auto transmission shops, many types of contractors). […]
Who You do Business With Matters the Most
Jim Stein
Most owners aren’t aware of how big of a difference there is between fueling their company with Quality Customers versus Bad and 2nd-Rate Customers. As you can see in the table, it’s the difference between a wonderful dream and a nightmare. Fuel your company with too many bad and second-rate customers and you’ll […]